Translated Email Notification cannot be sent

[DevpNew]

Hi all, I am facing problems that the French email notification cannot be sent when user's preference language set as French.

In sysevent_email_action table, I created a 'HR Record Submitted EW' notification to send out a email notification when user submit a new case.

In sys_translated_notification table, there is a French email template for this 'HR Record Submitted EW' notification.

 In the system outbound mailbox, when user submit a new case, only English version was sent even the user's preference set as French.

Inside the email was sent, there is a translated email contents record, but the ${hr_service} in Subject is still showing in English.

Therefore, I have two problems that

1. Why ${hr_service} in Subject cannot translate to French?

2. Why French email notification cannot be sent when user preference set as French?

Thank you.

[Jim Coyne]

1. Have you translated the names of your HR Services to French?

2. Your last screenshot would seem to indicate the French Canadian version of the Notification was indeed sent out.

[Heiko Bllr]

Hello,

are you using an email template (sysevent_email_template) for your notification?

For that email template, did you create a French version (sys_translated_email_template) of that template?

BR,

Heiko

[Sumanth16]

Hi @DevpNew ,

If you decide to change the default language in your entire instance, then your notifications should be translated to other languages.

We have changed the default language to French Canada (fq), therefore our notifications should be translated to English (en).

Then your notifications will be sent according to the language your users have selected within their User profile (not their Preferences).

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1291198

Please hit like and mark my response as correct if that helps.

Regards,

Sumanth Meda