Translating "Related Search Results"

[Elana]

Hello Everyone,
In my record producer I'm using contextual search, I need to translate the title of "Related Search Results" and "No matching results found for".

where can I do that?

Thanks!

[Ankur Bawiskar]

@Elana 

where and how you are searching that?

[Elana]

This is a context search field I've put in my record producer, among search the related articles from my specified KB would be listed, translating the header "Related Search Results" is done, now when no related articles show up from the specified KB, the sentence "No matching results found for {0}" is shown which is not translated yet and I'm looking onto it 

[Tanushree Maiti]

Hi @Elana 

1. Check KB: KB0790905 Record Producer Contextual Search Not Returning Results for knowledge 

Resolution

The behavior seen is related to customizations made to widget 'Contextual Search - Inline Results':

<instance name>.service-now.com/nav_to.do?uri=sp_widget.do?sys_id=b001d945d7a43200f2d224837e6103d0

Reverting this back to out of box code resolves the issue.

2.refer KB: KB0696566 Why catalog record producers contextual search header is not picking translation? 

Resolution

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Create corresponding translation entries for the contextual record producer header in relevant language as per below steps,

1. As an admin, navigate sys_translated_text.list table 
2. Create new entry as below,
   1. Document => Click on the lookup and select Table name as "Base UI Configuration(cxs_ui_config_base)" and select document as appropriate record producer 
   2. Save the sys_translated_text entry
3. Open the same entry and select Field name as "Results header text" 
4. Select language as "French" (select language as needed) 
5. Select table as "Record Producer configuration" 
6. Fill the translation into "Value" field and save the record.

This would create the translation entry as shown below and it should resolve the issue.

Additional Information

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Translated text

Record producer