Trigger AI agents from a script

karthiknarl · ‎12-23-2025

Hi,
Does anyone has experience of invoking an AI agent from a script such as script include, business rule etc ? Is there an API existing for this ?

warren_chan · ‎01-04-2026

Not for an AI Agent specifically, but for an Agentic Workflow, you can do this:

var request = {
	targetRecordId: "25b65a1c936339100c8a30118bba10c7",
	targetTable: "incident",
	usecaseId: "78c687369f19d2d02b2d1597d90a1c97",
	conversationUser: "46d44a23a9fe19810012d100cca80666",
	objective: "Help me resolve the incident INC0010252",
	conversationLabel: "INC0010252: Incident Resolution"
};
var aiAgentRuntimeUtil = new AiAgentRuntimeUtil();
var response = aiAgentRuntimeUtil.startAiAgentConversation(request);
gs.info(JSON.stringify(response));

Also discussed here:

https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-...

https://www.servicenow.com/community/developer-forum/how-to-call-agentic-ai-via-rest-api-call/td-p/3...

View solution in original post

warren_chan · 2 weeks ago

No, I do not believe so. The Agentic AI capabilities work off of their own queue, so it wouldn't be possible to thread within some other execution/process.'

You can try invoking your AI agent via Subflow + Flow Action. I think if you do it this way, you have more options for how to handle the response.

adhyyanbabb · 2 weeks ago

Hi Warren, thankyou for your reply.
Could you tell me if we can wrap our Agentic Ai Workflow inside a gen_ai_skill.
and invoke the skill through the NAP panel.
Rather than making the workflow discoverable and be it available on all the NAP Panels.