Trigger e-mail every 5 days the change remains open after the planned end date, up to 30 days.

[Apoorva D]

Hi All,

I am trying to send Notification when Change Request is in Implementation state and Open after the planned end date (date/Time Field),

email should be sent Every 5 days after planned end date up to 30 days or till Change gets closed or cancelled.

I am not sure about condition to use in Business rule.

I need some suggestions,

Regards,

Apoorva D

[Saurabh Gupta]

Hi @Apoorva D 

This can be easily implemented using flow designer.

[Apoorva D]

Hi Saurabh,

Could you please elaborate it?

I am not getting conditions for planned end date. For every 5 days it has to send Notification.

Regards,

Apoorva

[Saurabh Gupta]

Hi,
This can be done as per below screenshot (Sample for 3-Strike on Incident)-

[Dr Atul G- LNG]

Hi @Apoorva D 

You can achieve this via flow designer. 

Look Up Record 

Plan End Date is lower than Actual Start Date ( This is to get the change in implement state Change Request is in Implementation state and Open after the planned end date )

Once you get the details

Send notification wait for condition   = 5 Days

also check change state is Cancelled / Closed. or End date is 30 Days plus.

This need to be done for each Record.