Trigger ID is not populating in assesment instance table

[nandini29]

Hi all,

I created a survey and a trigger condition on the Incident table, but I’m not able to see the trigger ID in the Assessment Instance table. However, when I created the same setup for the sc_task table, the trigger appeared correctly.

Can someone please look into this and help

[nandini29]

I hope this helps and can I know trigger id will depends on trigger conditions? 

[Laveena-Agarwal]

Hi @nandini29 

I will suggest including only one condition like status is closed and see if it is triggering or not.

[nandini29]

Hi @Laveena-Agarwal 
I have added only state is closed condition, trigger id is coming but wrong incident number is populating like existing incident numbers are populating

[Ankur Bawiskar]

@nandini29 

when survey is not created via trigger condition and is created on-demand example using script etc then Task and Trigger ID comes as empty in that Assessment Instance table

this is OOTB behavior, see this KB

'Task' and 'Trigger ID' fields are empty on the survey instance 

Please check the Survey which has INC populated in Trigger ID and Task must be from Trigger Condition and not via script

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@nandini29 

Hope you are doing good.

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💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏