trigger notification
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02-29-2024 08:02 AM
Hi
Requirement : Need to trigger a notification to the requestor after submitting the catalog item
I have created notification and event and I have selected when to send as event is fired and event name can anyone help me in the script how to trigger this event after submitting the catalog item is this achievable by business rule..? kindly share the script
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02-29-2024 08:09 AM
Hello @Shabbir1 ,
Did you utilize the OOB fields like type-Email, When to send -selecting desired trigger condition. you can choose to send the notification upon insertion or updation of record, body- you can craft message as per your requirement. activate and save the notification.
if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,
CB
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02-29-2024 08:16 AM
Hello @Shabbir1 ,
You can simply use the same workflow or the flow which is attached to the item and by doing this you will no need to mention any trigger condition.
Let me know if you need any help doing this.
Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.
Thanks,
Aniket
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02-29-2024 08:18 AM
Hi @Shabbir1 ,
You can utilize the OOB 'Request was opened' notification. Please activate the notification if it is already not.
If my response helped you, please click on "Accept as solution" and mark it as helpful.
- Saloni