trigger on sys_email table in flow designer

[ritaaudi]

Hi: I want to have a trigger on sys_email table in flow designer, but the table is not there to select. Any idea how to enable it?

Thank you!

[VivekSattanatha]

Hi, 

Sys_email wont be shown in triggers, you need to use inbound email as trigger.

Please refer this article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1271080

Regards,

Vivek

[Dr Atul G- LNG]

Hi @ritaaudi 

sys_email is a kind of log table, so I’m not sure why it was selected. What is the use case for using this table?"

[Dr Atul G- LNG]

Hi @ritaaudi 

As this is a system table, it'll need to enabled for access with the following system property. If you're wanting to use flow designer to perform actions on inbound emails you should use the trigger condition "Inbound email"

sn_flow_designer.allowed_system_tables

[ritaaudi]

Thank you for the replies. I need to do a trigger in flow designer on every email Reply that comes it on the incident table. If I use "Inbound Email"  as trigger will it trigger everytime an email is received on target table incident?