trigger on sys_email table in flow designer

[ritaaudi]

Hi: I want to have a trigger on sys_email table in flow designer, but the table is not there to select. Any idea how to enable it?

Thank you!

[Dr Atul G- LNG]

Hi @ritaaudi 

For that use the inbound action in flow and trigger on incident table. Don't do any thing on sys email.

[Ankur Bawiskar]

@ritaaudi 

so you want to do something when Reply type email comes on incident table?

why not use business rule for this?

something like this

OR
why not handle the logic in your inbound action itself of type Reply

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[Ankur Bawiskar]

@ritaaudi 

it's OOTB system table and system won't allow you to select that in flow trigger

this KB says the same

Cannot select emal [sys_email] and other system tables in Flow Designer 

Even when you update that OOTB system property it's not allowed to select in Flow trigger, you can use that in Action

Why not use after update business rule on sys_email table for your requirement?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[ritaaudi]

Hi:
I set this up:

But it is not triggering when an email comes in, e.g.:

Any idea how to get that trigger to work?
Thank you!

[Ankur Bawiskar]

@ritaaudi 

you didn't share your business requirement