Developer

Creating multiple SC Tasks (one per Excel file row) under a single RITM

Hi everyone,We currently have a catalog item that raises a request and creates a single SC Task for one user. We’re looking to enhance this same catalog item by adding an option that allows the creation of multiple SC Tasks under a single RITM.The i...

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upload excel file to the catalog item to create sc_task for users

there is one catalog form in that we created one variable to attach the excel sheet on that catalog item after submitting the catalog form i need to create sc_tasks for those users which the data is available in the excel sheet like for one row one s...

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Different fields visibility based on user department

Hi Community, good day, I am stuck in a requirement where I need to control field visibility on the “My Requests” page in Service Portal based on user department. If a user belongs to the HR department, they should see additional fields in the reques...

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Create ATF based on condition query

HelloI have an clients fax catalog item and I want to build an ATF test for it. When the catalog item loads, it checks whether the current user has a fax number by querying a custom table. Based on the result, the form conditionally displays differen...

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Create Document Task : Flow action generates document task but gives attachment not found error all

All the time when i try create Document task in flow designer it generates the document task but when i try to fill document it says attachment is missing. does any one know how to resolve this issue ?

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Open window in Same tab for the Service Operations workspace

Like many groups we have had to rebuild our Edit buttons for the workspace views. I have managed to get the declarative action to work properly in the Project workspace, however I am unable to get the open(url,'_self') script to work in the Service O...

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Enable AI Search in portal to support multiple languages

When a user’s preferred language is set to English, searching for catalog items using another language (e.g., German) does not return relevant results, despite the catalog items being properly translated and available in the translation tables.The po...

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Knowledge Vault: Unveiling Insights from the ServiceNow Universe

Introduction: My professional journey began in the realm of IT infrastructure management. Initially, I served as a BMC Remedy Technician before transitioning to ServiceNow. I was particularly inspired by the concept of the Personal Development Instan...

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how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any

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SOLVED: Workaround for "Edit ..." buttons on Related Lists of Workspaces

Workspaces are being used more and more in ServiceNow, but it is often overlooked that each workspace was developed for a specific purpose and a specific target group. However, this also means that a workspace is not a substitute for all the possi...

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Email alert coming from fls1-m

Hi,The requirement is Create Service Now Incident cases for email alert coming from fls1-m-a@a.com to support@a.com Subject starts with fls1-m, but not restricted to this subject should generate incident cases with the following details.Incident Acco...

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Why you should enquire about database footprint of an Instance

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, "ServiceNow has created an automated workflow to request the database footprint of an Instance via a Service Catalog which is completed using end-to-end auto...

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Big News: CIS – Data Foundations Exam Is Now Free – Here’s Everything You Need to Know

From December 15, 2025, to June 30, 2026, the CIS – Data Foundations exam will be offered free of cost for the first attempt.This removes the biggest concern many professionals had — the cost. If you already purchased the exam earlier, you can: Rais...

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"Add to Update Set" link disappeared

Hi friends! Would you smart guys know why the "Add to update set" link just vanished (after upgrade). I read that could be the disabled Ui Action, but there's no such Ui Action called "Add to Update Set" that I could find. Does anyone know how to sol...

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Integrating Quizzes into Learning Paths (WFO for ITSM)

Is it possible to integrate Quizzes from Quiz designer into Learning Paths? It would be ideal to have a quiz with a score to award a skill if met. If this is not possible can you add a Coaching Assessment to a Learning Path where a Coach can do a kno...

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