Troubleshoot UI Action from History

[mm91]

HI Team,

Scenario: User clicked on a UI Action and a series of updates happened on the tickets

Question: Is there a way to find who clicked the UI Action after the updates are made ?

P.S. We dint have any activity tracks or logs posted in the UI Action scripts. Just wondering if there is a way to find the user who clicked and if the ui action was clicked at all.

Thanks,

MM

[Sagar Pagar]

Hi,

Have you check the History for that records, who updates the fields?

Configure---> History--->List

check the fields and updated by user name.

Thanks,
Sagar Pagar

[Mark Manders]

Depends on what happens. But is user x clicks on the UI action, the updates will show as done by user x in the activity log of the ticket.

You can also check the history of the record to see who changed what where (you do need to activate audit on the table).

If my answer helped you in any way, please then mark it as helpful. If it resolved the issue, please mark it as correct.

Mark