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03-13-2017 07:03 AM
I am using a True/False field type on a form and its not behaving properly. If you check the box to indicate True, once the form is submitted/saved it does not retain the check in the box and reverts back to a False value. There are no default vales set for this field. Any thoughts on this?
Solved! Go to Solution.
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03-13-2017 07:50 AM
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03-13-2017 07:11 AM
Hi Jonathan,
Have you checked for client scripts? The field watcher may point you in the right direction also.
http://wiki.servicenow.com/index.php?title=Field_Watcher
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03-13-2017 07:23 AM
Outside of a before BR or onSubmit CS changing the value, I've only seen this happen where the check box is on the form multiple times. If it's on the top section of the form and again on a tab, it can have this exact effect.
My next troubleshooting recommendation would be to update the true/false value in a list view.
JarodM
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03-13-2017 07:29 AM
Jarod -- When i update the value in list view, it does the same thing and flips back to a False value. I will not let me update the value to True.
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03-13-2017 07:50 AM
Anything from the field watcher?
