try to use AI Search on service portal

[mareahG]

Searching two terms with space yields incorrect results. Initial result count is low, however clicking on header shows quite high count. When endusers without roles try to use AI Search on service portal, this happens.

Can this be fixed?

[Isaac Vicentini]

Hi @Ravi Chandra_K,. @Harold Benitez !

The first time I contacted support, they told me that this patch (Washington 5.1) would solve the problem, but I applied the patch, and it didn’t work. Therefore, I contacted the engineer of this product from Servicenow, and they explained the behavior I mentioned earlier.

If this explanation helped you in any way, please mark it as helpful so it can be relevant to others who have the same problem.

[Harold Benitez]

Thank you @Isaac Vicentini

I just applied Washington Patch 8 and the problem is solved!

[Isaac Vicentini]

Great news @Harold Benitez ,

I will apply, thanks!

[Harold Benitez]

No problem! Please keep us updated with your results!

[Isaac Vicentini]

Is this patch?

https://docs.servicenow.com/bundle/washingtondc-release-notes/page/release-notes/quality/washingtond...