Two Duplicate SLA defintions on a single catalog task

[shahiedsali]

Hello Community,

I have configured a SLA condition rule for a SLA definition on the sc_task table. I configured the attach() function and it started the SLA task on sc_task record. But it is having duplicates of the same SLA Definitions on the sc_task record. They are created 2 seconds apart. Any help will be greatly appreciated.

Thank you.

[sandeepdutt]

Hi @shahiedsali ,

Wrap it so it only fires if there isn't already an active (or any) task_sla for that definition on that task and never call attach() unconditionally. Please check the below example :

(function() {
    var slaDefSysId = 'PUT_YOUR_SLA_DEFINITION_SYS_ID_HERE';

    var gr = new GlideRecord('task_sla');
    gr.addQuery('task', current.sys_id);
    gr.addQuery('sla', slaDefSysId);
    gr.query();

    if (!gr.hasNext()) {
        attach();
    }
})();

[SD_Chandan]

Hi @shahiedsali 

Review all Business Rules, Flows, and SLA conditions on the sc_task table and ensure the SLA is attached only if an active SLA record for the same definition does not already exist.

[Tanushree Maiti]

Hi @shahiedsali 

• Use distinct conditions (Like assignment group etc) for each definition. Verify that "Allow Multiple" is unchecked if you only want one instance of a specific definition on a task

• Add current.setWorkflow(false); in your custom Business Rule or script prior to updating the sc_task record. This prevents the standard "Run SLAs" Business Rule from simultaneously firing