Two Images in email script which redirects to Incident survey upon resolving

[swaroop]

Hello Team,

We got a requirement to add two Images Red and Green in Email notification which will trigger when Incident was resolved. When we click on Red it show redirect to Dissatisfied questions and when they click on green  it show redirect to Satisfied questions.

Here we got stuck, should we want to create two surveys for satisfied and dissatisfied Individually or create one survey and show the questions to the user based on the image selected. 

Can someone please suggest me how to achieve the above requirement.

Thanks,

S.Swaroop.

[Mark Manders]

You can do either one of those, but for reporting on it may be better to just have one survey. I guess you will need to populate the first question on clicking (are you satisfied: yes/no) and based on the answer show the depending questions.

Something like: 

• Yes Button URL: https://<your-instance>.service-now.com/nav_to.do?uri=%2Fsurveys%2Ftake_survey.do%3Fsys_id%3D1234567890abcdef1234567890abcdef%26u_satisfaction%3Dyes
• No Button URL: https://<your-instance>.service-now.com/nav_to.do?uri=%2Fsurveys%2Ftake_survey.do%3Fsys_id%3D1234567890abcdef1234567890abcdef%26u_satisfaction%3Dno