Two level manager approval flow
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-26-2024 05:21 AM
Looking best practice from expertise.
We have a standard approval workflow for all catalog items.
Workflow
First approval requestor direct manager -> If Manager is not approved in 10day > First level approval will cancel and new approval task will create for Requestor -> Manager -> Manager.
When I need new workflow for new catalog item, I can add this standard workflow for approval. No need to create approval action every workflow
Is it possible to create same in Flow Designer as well?
Create Sub Flow for two level approval?
Anyone can suggest?
Thanks in advance.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-26-2024 05:26 AM
@surajsukuma This can be achieved using a flow as well, you need to use a Wait for Duration Flow logic https://docs.servicenow.com/bundle/washingtondc-build-workflows/page/administer/flow-designer/concep... to achieve this were the flow logic would allow you to wait for 10 days, once the duration ends, you can cancel the approval and raise a new approval for the second level manager.
Hope this helps.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-26-2024 05:26 AM
Hi there,
Don't see any reason for this not being possible with Flow Designer. Only out-of-the-box actions needed, zero scripting.
Whats your concern? Or where are you having difficulties with?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field