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Typeahead search service portal

servicenow14710
Tera Expert

Hello all, can you please help me to understand why the typeahead search is not working in service portal of higher instance as it is working in development instance with all same configurations, Any suggestion is appreciated. Thanks!

4 REPLIES 4

chetanb
Tera Guru

You are on which version

As a workaround, In your DEV instance giving the "Section Header" as "Suggested" to "Suggested Query Reader Group for ESC Portal Default Search Application

 

https://YOURINSTANCENAME.service-now.com/sys_suggestion_reader_group.do?sys_id=f720099e53271010069ad...

Hi @chetanb : section header is empty for Suggested Query Reader Group for ESC Portal Default Search Application. should i update it to suggested?

servicenow14710
Tera Expert

Hi @chetanb  utah version..