Types of users

[sandie]

Hi All,

What are the different types of users in ServiceNow.

Regards,

[vinitha3]

Hi,

you have the ITIL users and the ESS users.

ITIL users - able to work on Incidents/Tasks.

ESS users - normal users trying to access ServiceNow.

Apart from these, each application will have their own set of users.

Please let me know if you have more questions.

Mark it as helpful if it has given you an idea

Thanks,

Vinitha.K

[rajmasurkar]

Hi Sadie,

Generally speaking, there are 4 types of users in SN.

1) ESS - End user

2) ITIL - One with ITIL role

3) Specialized Administrator - One with Admin rights for a certain module

4) System Administrator - One with Complete admin rights over the system

Raj

[Harneet Sital]

Hi Sandie,

There are basically three types of users:
- End Users

- IT team Members

- System Administrators.

These users can be assigned with Roles such as admin, itil, itil_admin, knowledge_manager.

For more information on the same follow : User types and roles - ServiceNow Express Support

[HrushikeshD]

what is types of users in service now

and what is maint user in service now