UI Action copy incident details to specific Catalog Item?

[alex2410]

Hi All,

I need to copy incident details to a specific catalog item via a UI action.

The UI action should only appear when a certain incident resolution sub code is chosen (u_resolution_sub_code).

And need to copy details from the incident e.g. caller, company, email to variables on the catalog item.

How can I achieve this? 

Thank you!

Alex

[Mr_X]

Hi @alex2410 ,

Create a UI action and specify in condition u_resolution_sub_code with the required resolution sub code.

On click of this give the catalog item page and open the URL & pass the required details in the URL & parse those details in the onLoad client script of that catalog item.
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