UI Action Enable
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-07-2025 03:42 PM
Hello Community,
There are catalog tasks assigned to Assignment group X, Assignment group Y, Assignment group Z are all created at the same time from one Request Item. When the tasks for Assignment group X or Assignment group Y have their state field set to Closed complete , I want to enable the "Close Task" button on the task assigned to Assignment group Z. In other words, The task for Assignment Group Z's state should not be closed complete until the tasks for Assignment Group X or Assignment Group Y are closed complete. If the state of Assignment Group X catalog task or Assignment Group Y catalog task is "Open," the "Close Task" button for Assignment Group Z catalog task should not be active or visible.
How can I achieve this?
Many Thanks
Regards,
Beyza
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-07-2025 09:22 PM
Hi @beycos ,
Instead of modifying the UI Action for one catalog item, you can delay the creation of Third Catalog task. It should be created after first and second catalog item is closed complete.
If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-07-2025 09:51 PM
seems a duplicate question which you asked previously
I already shared response there
How to Prevent Z Task Closure if X and Y Tasks Are Still Open?
Please avoid creating duplicate questions.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-20-2025 02:31 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-21-2025 07:47 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader