UI Action is not working when left navigation window is opened.

Ash41
Kilo Sage

‎06-10-2024 05:28 AM

Hi Team, 

 

On Knowledge articles, we have Ui action configured which is working fine. But it is not working only when open any article in window in which left navigation is there

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4 REPLIES 4

Dnyaneshwaree
Mega Sage

‎06-10-2024 06:09 AM

Please add images so I am able to understand it more specifically.

Please accept my solution if it works for you and thumps up to mark it as helpful.
Thank you!!

Dnyaneshwaree Satpute
Tera Guru
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Ash41
Kilo Sage

‎06-10-2024 06:27 AM

Hi @Dnyaneshwaree ,

Below are the scenarios

1. window with navigation on left side form opened, UI action is not working.

Ash41_0-1718025927740.png

 

2. on new window, form is opened ui action is working

Ash41_1-1718025944046.png

 

 

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Dnyaneshwaree
Mega Sage
In response to Ash41

‎06-10-2024 06:31 AM

Hello @Ash41,

Compare URL of both pages and also check the related logic in UI action script of "Add Blocks". Or post here so I can help you!

Please accept my solution if it works for you and thumps up to mark it as helpful.

Thank you!!

Please accept my solution if it works for you and thumps up to mark it as helpful.
Thank you!!

Dnyaneshwaree Satpute
Tera Guru
0 Helpfuls