ui action Schedule

[carlosromero]

hi there,

i have created a field checkbox on change request form i want that once the ckecboxed is checked and state is   Draft "Schedule" button will be displayed; once the button is pressed, the change will automatically be set to State of Scheduled. The Reschedule option will be presented when the change is in Scheduled state; Once the change is in Scheduled state, the user can manually set it to Closed state when complete.

[Chuck Tomasi]

Hi Carlos,

UI actions appear when the form is loaded. The condition field is evaluated to determine if the button (or link) is displayed. There's no OOB way to make it appear based on field changes without doing a Save or Update first.

http://wiki.servicenow.com/index.php?title=UI_Actions

[carlosromero]

thanks chuck.

i have an issue here state is not showing the CLOSE state do you know by any chance why is happening that i would like the user to be able to close it manually so i thought i could make the field readble and maybe the close state show up but it not there.

i would appreciate any help

[Chuck Tomasi]

Hi Carlos,

Have you checked State Flows> State Flows to see if the change request has definitions about what's allowed and what is not?

These are useful to prevent users from going from Draft> Implemented without going through Review, Approval, and other states.

State Flows - ServiceNow Wiki

[carlosromero]

sorry where can i check the state flows?