UI Action sets a different value than the one in the script
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02-06-2025 08:57 AM
Hello all,
I have encountered a very weird problem.
I created a simple UI Action called "Cancel". Here is the settings:
It works just as expected when I click on it. The conditions are also working just fine:
But when I say OK, then the script set it to Closed Complete, instead of the value I prescribed:
I have no idea why this is happening?
Thank you.
Best,
Firat
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02-06-2025 09:39 AM
Okay, I moved my BR to after and the problem seems to be solved :).
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02-06-2025 06:50 PM
Glad to know that my comment about business rule solved your issue.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-06-2025 09:19 AM
Can you manually set the state to Cancelled and see if the state changes to Closed Complete on database update?