Ui action urgent help

[servicenow_devo]

Ui action script not working a expected. Ui action to create change task has line to make parent incident to onhold when new change is created. I need to alter this similar way if incident is resolved then change creation shouldn't make incident onhold back. I tried using if loop in ui action but not working.

[Dr Atul G- LNG]

What and where you made changes, please share those.

[servicenow_devo]

Script part after new change record insertion there was a current state setting to make hold ihave added if loop for this if current state is not resolved. This is work only for other state tickets. But unfortunately not working 

[Sandeep Rajput]

@servicenow_devo Could you please post your script here.

[servicenow_devo]

Hi @Sandeep Rajput 

eg# -resolve state can allow problem creation but it should not alter the state of parent inciden