UI policy / client script not applying on fields
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05-22-2025 05:51 PM
Hi All,
We got into an issue where we are unable to apply onload ui policy to a record and verifed all conditions but still it is not applying.
Checked all client scripts but there is nothing thats overriding the ui policies.
Verified through client script that page is loading and responding
Kindly help me how to debug which ui policy/ other config is being applied on the record.
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05-22-2025 08:30 PM
disable all UI policies and client scripts and create fresh onload and see
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-22-2025 08:23 PM
Hi @klavan32,
Have you checked the configuration of the field that UI policy applied? It could be overridden.