Ui policy not working on checkbox and label variable. Please help

[muktha1]

I am using KIngston version. In our requirement, I have a select box variable with many options in a wizard. Wizard variables are the same as catalog variables.  On choosing one option , a label named system and 18 check boxes below it have to be made visible. But I am unable to achieve this via UI policy how much ever I try.  In servicenow Docs it is written , hiding the label hides all check boxes. But on load, the label and 18 checkboxes are visible for every option. Please help me to achieve this as it is urgent.

[muktha1]

No Archana. I changed that to true. Yet it is displaying the same thing.

I  dont understand why it is not working. You said it is working for you when you tried. Am I missing anything?

[Archana Reddy2]

I did not find anything missing. The only thing that you need to check is if there are any other UI policies or client scripts running for the same variables.

[muktha1]

In demo instance no other client script or UI policy for these variables. I only created these variables for checking. Both in my work instance and demo instance I am encountering the same problem.

I saw that some people in the community have mentioned about the same problem but that was for earlier versions of SNOW. i wonder whether it will be persisting even in Kingston.

[Archana Reddy2]

Not sure if there is problem with Widzard UI policies. I have tried this requirement in Record Producer and it worked well. Lets hope someone let us know what the problem is.

[Service Manager]

Hi Muktha,

Did you find the solution for this UI policy?

Thanks