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UI Policy not working to make fields mandatory

matthew_hughes
Kilo Sage

I've been creating a UI policy that makes certain fields on a form mandatory:

find_real_file.png

When the question 'Does the EUDA use variable rates & factors? test' is 'Yes', I need the four fields below that question to be made mandatory. However, I can't get them to appear as mandatory.

find_real_file.png

 

Please can somebody explain why my UI policy is not working?

8 REPLIES 8

Hi,

since you mentioned there are other UI policies on same fields then that might be the issue.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

I did try changing the order, but it made no difference

Another weird behaviour that I'm seeing is when I make the field mandatory, even if I populate the value of that field, the asterisk appears as red, even though it should be grey.

Yogesh14
Tera Contributor

Hi,

Just change the order number of the UI policy it will work.

 

Regards

Yogesh