UI Policy not working to make fields mandatory
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09-20-2022 07:21 AM
I've been creating a UI policy that makes certain fields on a form mandatory:
When the question 'Does the EUDA use variable rates & factors? test' is 'Yes', I need the four fields below that question to be made mandatory. However, I can't get them to appear as mandatory.
Please can somebody explain why my UI policy is not working?
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09-20-2022 07:49 AM
Hi,
since you mentioned there are other UI policies on same fields then that might be the issue.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-21-2022 01:13 AM
I did try changing the order, but it made no difference
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09-21-2022 01:40 AM
Another weird behaviour that I'm seeing is when I make the field mandatory, even if I populate the value of that field, the asterisk appears as red, even though it should be grey.
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09-21-2022 01:43 AM
Hi,
Just change the order number of the UI policy it will work.
Regards
Yogesh