UI policy script not working

[Rutuja K]

Hi all,

 I have a requirement to make Change Number field on problem record visible and mandatory when Root cause code= anything and root cause subcode is Result of change and result of change subcode is not None.

Change Number field should be non mandatory when Root cause code= pqr.

I have written below UI policy script, but when evaluated false change number is not getting hidden.

Condition:  Root cause code= anything and root cause subcode is Result of change and result of change subcode is not None.

Execute if true:

function onCondition() {

    var rootCauseCode = g_form.getValue('u_root_cause_code');

alert('Evaluated True');

    g_form.setVisible('rfc', true);

    if (rootCauseCode == 'pqr') {

alert('entered if loop');

        g_form.setMandatory('rfc', false);

    } else {

        g_form.setMandatory('rfc', true);

    }

}

Execute if false :

function onCondition() {

alert('Evaluated False');

    g_form.setVisible('rfc', false);

    g_form.setMandatory('rfc', false);

}

[Karan Chhabra6 · Accepted solution]

Hi @Rutuja K ,

You need to make it non-mandatory first and then set the visibility, please change the execute if false script as:

function onCondition() {
alert('Evaluated False');
    g_form.setMandatory('rfc', false);
   g_form.setVisible('rfc', false);
}

If my answer has helped with your question, please mark it as correct ans helpful

Thanks!!

[Rutuja K]

Hi Karan,

The solution helped.

Thank you.

[Bert_c1]

hi,

your statement "...root cause subcode is Result of change and result of change subcode is not None" implies there are two other custom fields defined on the problem table. 'u_root_cause_subcode' and 'u_result_of_change_subcode'?You can test the conditions by going to a list view of problem records, and then add a filter based on your fields