UI Policy to set Assignment Group is not working

[Navaneeth1]

I created a UI Policy for a condition and wrote a script in advance view as the following:

function onCondition() {
g_form.setValue('assignment_group', "SNS - Admin");
}

The group exists, and the form shows the change but when I click save on the form it shows the following error below the assignment group field:
 Match not found, reset to original

The table being used for this UI policy is part of a scoped custom application that inherits from the Incident table. The UI Policy is properly scoped. When I select the assignment group from the list of groups, I can save properly. 

I tried the same by creating a client scrip and the same error is shown.
Can someone please let me know how I can fix this issue?
Thank you in advance!

[Anurag Tripathi · Accepted solution]

Can you try the doing the same using sys_id of the group instead of the name.

[Unique45 · Accepted solution]

Hello @Navaneeth1,

Assignment group is reference field so, you need to set sys_id of the group instead of group name.

Add sys_id of the group instead of group name.

Please refer below code:

function onCondition() {
g_form.setValue('assignment_group', "sys_id_of _the_group");
} 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

[Anurag Tripathi · Accepted solution]

Can you try the doing the same using sys_id of the group instead of the name.

[Unique45 · Accepted solution]

Hello @Navaneeth1,

Assignment group is reference field so, you need to set sys_id of the group instead of group name.

Add sys_id of the group instead of group name.

Please refer below code:

function onCondition() {
g_form.setValue('assignment_group', "sys_id_of _the_group");
} 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

[Utpal Dutta · Accepted solution]

Hi Navneeth,

Assignment group is a reference field so it accepts sys_id as a value & not display value of the group so please pass sys_id in your set value like below.

g_form.setValue('assignment_group', 'SYS_ID of Assignment group');

If my answer helps then please mark it correct.

Thanks,

Utpal

[AndersBGS]

Hi @Navaneeth1 ,

Why client side and not server side? And why nook utilize assignment lookup rules (off course based on the condition on when/what assignment should be made). 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders