UI Policy to set Assignment Group is not working

[Navaneeth1]

I created a UI Policy for a condition and wrote a script in advance view as the following:

function onCondition() {
g_form.setValue('assignment_group', "SNS - Admin");
}

The group exists, and the form shows the change but when I click save on the form it shows the following error below the assignment group field:
 Match not found, reset to original

The table being used for this UI policy is part of a scoped custom application that inherits from the Incident table. The UI Policy is properly scoped. When I select the assignment group from the list of groups, I can save properly. 

I tried the same by creating a client scrip and the same error is shown.
Can someone please let me know how I can fix this issue?
Thank you in advance!

[Anurag Tripathi · Accepted solution]

Can you try the doing the same using sys_id of the group instead of the name.

[Unique45 · Accepted solution]

Hello @Navaneeth1,

Assignment group is reference field so, you need to set sys_id of the group instead of group name.

Add sys_id of the group instead of group name.

Please refer below code:

function onCondition() {
g_form.setValue('assignment_group', "sys_id_of _the_group");
} 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

[Navaneeth1]

Hey @AndersBGS ,

I tried assignment rules but they don't seem to change once the tickets get assigned once and the condition changes. I want the assignment group to change based on a condition. Do you know of a way to make assignment rules work like that as in change once the group is already assigned?

[AndersBGS]

Hi @Navaneeth1 ,

No, sorry - though it was only 1st assignment :). Basic, I would still recommend you to move to server side script (business rule), as server-side scripts are considered preferable where possible, as they can run in the background away from the user, whereas client-side scripts run in front of the user and often cause the most delay in loading pages.

So basic, you can still have a server-side business rule verify the conditions and update the assignment group based on your needs.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders