Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Unable to access Advanced Portal Navigation

Danny Barker
Tera Contributor

Hello, I am on my personal Dev instance ( Xanadu) and trying to add menu items to the employee navigation menu.  I am following a SNOW video to create categories and subcategories.   None seem to show.  Looks like I am being directed to Advanced Portal Navigation and I select the Employee Center.  

DannyBarker_0-1733507098307.png

After selecting , I see it opens it but is in Service Portal and doesn't give me any Taxonomy sync options. 

DannyBarker_1-1733507175895.png

The demo I am watching opens up the same Employee center but is displayed in Advanced Portal Navigation and it shows the Taxonomy and child topics have a sync option.  

DannyBarker_2-1733507287934.png

Is there something I need to activate for Advanced Portal navigation or being able to sync/update my menus?

 

 

 

1 REPLY 1

ChrisBurks
Giga Sage

If the first field in a list view is a reference field it will take you directly to the referenced record. In this case either change the first column to some other non-referenced field or click the info icon to the left of the column to open the desired record.

 

Screen Shot 2024-12-06 at 5.14.56 PM.png