Unable to Access PDI dev390436 Due to Hibernation/Infrastructure Issue

[sanketdhole]

Hello ServiceNow Support Team,

I am currently unable to access my Personal Developer Instance dev390436.

The instance status is showing "Hibernating", and a banner on the Developer Portal indicates:

"Your PDI is temporarily hibernating due to an infrastructure issue. Our team is working on a fix now."

Despite attempting to wake the instance, it remains unavailable. Could you please investigate the issue and provide an update on the status of my instance?

Instance Details:

• Instance Name: dev390436
• Instance URL: https://dev390436.service-now.com
• User Role: Admin
• Current Version: Australia (Latest Release)

This issue is impacting my development and learning activities. I would appreciate your assistance in restoring access to the instance as soon as possible.

Thank you for your support.

Kind regards,
Sanket Bhaskarrao Dhole

[AndersBGS]

Hi @sanketdhole 

Have you seen the top banner on the community pages;: https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...