Unable to access the instance due to offline

raviyadav20
Tera Contributor

yesterday

raviyadav20_0-1776176039143.png

 

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5 REPLIES 5

Dr Atul G- LNG
Tera Patron

2 hours ago

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Tanushree Maiti
Kilo Patron

2 hours ago

Hi @raviyadav20 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one. 

 

As you know there is no support available for PDI.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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Dr Atul G- LNG
Tera Patron

2 hours ago

Also keep trying refresh your instance from refresh button showed in screenshot.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
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Srikanth_9
Tera Guru

an hour ago

Hi @raviyadav20,

 

May I know from how many days you are experiencing this issue?

Please try to logout & login and refresh the instance https://developer.servicenow.com/dev.do.

If it's not working even after ~24 hours, then request a fresh instance. Since, we don't have any support for PDI issues.

 

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 
 
Thanks & Regards,
Srikanth Akula.

 

 

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