Unable to add a custom icon to the service operations workspace

[Neha79]

HI,

I want to display a custom icon and when that icon is clicked show the respective page in the workspace. I looked up few resources and added a new tab to the contextual side bar component. I dont have an option to add tab here so i clicked on edit content and created a new page. However, im not able to see my icon in the workspace. 

Can anyone please let me know what else needs to be done? 

Thanks!

[Yashsvi]

Hi @Neha79,

please check below link:

https://www.servicenow.com/community/developer-forum/agent-workspace-how-come-i-cant-add-new-fields-...

Thank you, please make helpful if you accept the solution.

[Satishkumar B]

Hi @Neha79 

please check this:
https://www.servicenow.com/community/in-other-news/showing-custom-icons-on-the-workspace-contextual-...

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[Neha79]

Hi Satish,

Thanks for the reply. I did go through this doc and i've verified that the UX app route setup matches with the one mentioned in the share link. It still doesnt show in the workspace.

[Satishkumar B]

Hi @Neha79 

can you check the role permission for the same.

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