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Unable to add User on service catalog

deepikagautam
Kilo Contributor

‎08-25-2025 12:43 AM

We are unable to add user on Service catalog, Getting fields are not filled in user and group name.
As new on Servicenow portal, trying to add user but its not happening.
Kindly Help ASAP.

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3 REPLIES 3

GlideFather
Tera Patron

‎08-25-2025 06:52 AM

Hi @deepikagautam,

 

can you provide any details? your description is confusing and not clear. please explain what's your goal.

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Nikhil Bajaj9
Tera Sage
Tera Sage

‎08-25-2025 07:02 AM

Hi @deepikagautam ,

 

Your question is incomplete. Can you provide more details- are you creating any reference field from Sys_user table or you are adding user/role in user criteria?

 

Regards,

Nikhil Bajaj

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Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025
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Harshal Aditya
Mega Sage

‎08-25-2025 07:47 AM

Hi @deepikagautam -

Kindly elaborate your question, probably with screenshot

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