Unable to add User on service catalog

deepikagautam · 3 weeks ago

We are unable to add user on Service catalog, Getting fields are not filled in user and group name.
As new on Servicenow portal, trying to add user but its not happening.
Kindly Help ASAP.

GlideFather · 3 weeks ago

Hi @deepikagautam,

can you provide any details? your description is confusing and not clear. please explain what's your goal.

———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */

Nikhil Bajaj9 · 3 weeks ago

Hi @deepikagautam ,

Your question is incomplete. Can you provide more details- are you creating any reference field from Sys_user table or you are adding user/role in user criteria?

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

Harshal Aditya · 3 weeks ago

Hi @deepikagautam -

Kindly elaborate your question, probably with screenshot