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Unable to Appear for CSA exam inspite of having valid Cred points (300)

Rohithg
Kilo Contributor

an hour ago

Hi Team,

 

Our Org has a learning platform linked to our official id's but even after completing the required pre-requisites I am unable to use my credit points for appearing in the CSA exam . 

Can someone please help validate the same . 

 

 

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Dr Atul G- LNG
Tera Patron

48m ago

Hi @Rohithg 

 

Please log a case with the Now Learning team.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

 

What error you are getting.

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Dr. Atul G. - Learn N Grow Together
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Me Being Mustaq
Kilo Sage

12m ago

Hi @Rohithg ,

 
  • Firstly Verify Prerequisite Completion 

  • Validate Organizational Subscription ---Confirm with your Learning Administrator or ServiceNow Program Coordinator that Your organization has active CSA exam credits,You are assigned to the correct learning group/cohort & The credit has been allocated to your account

  • If everything looks correct but the credits still cannot be used, raise a ticket with Your official email ID, Now Learning profile screenshot, Course completion screenshots Screenshot of the error message when attempting to register

Warm Regards,

Shaik Mustaq.

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