Unable to assign assignment group to catalog task dynamically through workflow

[servicenow14710]

Hello developers,

i want catalog task to get assigned to various groups based on configurations on UI. i have stored  the assignment group in a scratchpad variable, when im trying to assign it to catalog task 

task.assignment_group =workflow.scratchpad.amsGroup;

it is not working , i have checked with logs the scratchpad stores the sys id.

But when i give the sys id directly it is working

task.assignment_group ='sys_id'.

can someone please help me here as where the issue is?

Any help is appreciated, Thanks!

[Robbie]

Hi @servicenow14710,

The syntax used to call the scratchpad value looks correct. Thinking out loud based on your confirmation and checking the logs, there maybe inadvertent/accidental white space either at the start or the end of the value.

Can you try something similar to the below just to be sure:

var spAmsGroupValue = workflow.scratchpad.amsGroup;
var tskAmsGroup = spAmsGroupValue.trim(); //removing any white space

task.assignment_group = tskAmsGroup;

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.



Thanks, Robbie

[servicenow14710]

Hello @Robbie : I tried trim the assignment group id , but it throws error. attached in screen shot.

[Ankur Bawiskar]

@servicenow14710 

try to use toString() and trim

task.assignment_group =workflow.scratchpad.amsGroup.toString().trim();

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Robbie · Accepted solution]

Hi @servicenow14710,

Hmmm, interesting, but this may also point to the issue in that you're actually retrieving an object. Obviously, without first-hand sight, these are just thoughts out loud.

See and try the below slight tweak.

var spAmsGroupValue = workflow.scratchpad.amsGroup.toString(); //converting to a String object
var tskAmsGroup = spAmsGroupValue.trim(); //removing any white space

task.assignment_group = tskAmsGroup;

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.



Thanks, Robbie