Unable to assign assignment group to catalog task dynamically through workflow

servicenow14710 · ‎02-03-2025

Hello developers,

i want catalog task to get assigned to various groups based on configurations on UI. i have stored the assignment group in a scratchpad variable, when im trying to assign it to catalog task

task.assignment_group =workflow.scratchpad.amsGroup;

it is not working , i have checked with logs the scratchpad stores the sys id.

But when i give the sys id directly it is working

task.assignment_group ='sys_id'.

can someone please help me here as where the issue is?

Any help is appreciated, Thanks!

Robbie · ‎02-03-2025

Hi @servicenow14710,

Hmmm, interesting, but this may also point to the issue in that you're actually retrieving an object. Obviously, without first-hand sight, these are just thoughts out loud.

See and try the below slight tweak.

var spAmsGroupValue = workflow.scratchpad.amsGroup.toString(); //converting to a String object
var tskAmsGroup = spAmsGroupValue.trim(); //removing any white space

task.assignment_group = tskAmsGroup;

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.

  Thanks, Robbie

View solution in original post

Ankur Bawiskar · ‎02-03-2025

@servicenow14710

are you sure there are no leading and trailing spaces in that scratchpad variable?

print the value and then try to use trim() method to see if that works

I agree with @Robbie here

gs.info('group is' + workflow.scratchpad.amsGroup);
task.assignment_group =workflow.scratchpad.amsGroup.trim();

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Robbie · ‎02-03-2025

Thanks for the validation @Ankur Bawiskar.

Feel free to mark my response helpful in order to help others and for me to gain recognition of my efforts.

Thanks, Robbie

-O- · ‎02-03-2025

> i have stored the assignment group in a scratchpad

Can you show the code how you do that?