Unable to change password after upgrade.

[miyu]

We have upgraded a customer's development instance from Quebec to San Diego.
When I tried to change the password to make sure it works, I get a "Request in progress" screen for about an hour and the password is not changed.
I have customized the password policy before upgrade.
I don't know what is causing this.
What are the possible causes?

[Hitoshi Ozawa]

Hi Miyu,

Try to revert the password policy to default.

Check if there was any conflict in the upgrade log. Seems like there was some conflict with customization during the upgrade.

[miyu]

Thank you for your response.
I have reset the password policy back to default as follows.

However, the situation is still the same and the password cannot be changed.
The console shows the following error

What is the cause?

[Hitoshi Ozawa]

It seems like Script Include "PwdAjaxWFRequestPreprocessor" is not sending back an invalid reply. It can be script include or a workflow that being executed.

Tried changing password in my San Diego instance and didn't get that error.

If this is a subscription instance, it's better to contact Now Support have them look into the instance. Seems like something was not properly upgraded.

[Saroj Patel]

You can direct set password , there is one password field

if this field is invisible then you can configure client script and  hide password field set to false