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Unable to Change "Normalized Company Mapping Schedule" from Run on Demand to Weekly/Periodic

KajalK972783637
Giga Contributor

I am facing an issue with the Normalized Company Mapping Schedule job.

By default, the schedule is set to Run on Demand. I am trying to change it to run Weekly or on a Periodic basis so that the process can be automated. However, the schedule fields appear to be non-editable, and any changes I make are not getting saved.

What I have observed:

  • The job is configured as Run on Demand by default.
  • The scheduling options are either disabled or not editable.
  • I am unable to configure a recurring schedule (Weekly, Daily, Periodic, etc.).
  • The changes do not persist even when attempted manually.

My requirement: I need to automate the download/process of:

  • cde_client_name
  • Normalized company mapping table data

    schedule job link: https:<instance>.service-now.com/cds_client_schedule.do?sys_id=c82945c2c3032200f25d174292d3ae17&sysparm_view=data_services_schedule&sysparm_record_target=cds_client_schedule&sysparm_record_row=8&sysparm_record_rows=63&sysparm_record_list=ORDERBYorder&sysparm_view=data_services_schedule
5 REPLIES 5

It looks like there could be two reasons for this:

  1. Scope – you may not be working in the correct application scope.
  2. Access/role – you may not have the required role or permissions to make this modification.

Could you please check which role is required for this modification and confirm whether you have the appropriate access?

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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