Unable to create UI Action button in workspace.

[dusmantanayak]

Hi,

I have created one UI Action button on incident form but unable to populate the button in service operation workspace. Please help me with the issuue.

Script:

function sendIncidentTolenovo() {

    if (g_form.getValue('work_notes') == '') {

        var workNotes = g_form.getValue("work_notes");

        var affectedUser = g_form.getValue("u_affected_user"); // Get the caller

        var gm = new GlideModal("x_telu6_th_lenovo_modal_popup_for_work_notes");

        gm.setTitle("Incident Details");

        gm.setPreference("work_notes", workNotes);

        gm.setPreference("u_affected_user", affectedUser); // Pass the caller to the UI Page

        gm.setSize(600, 400);

        gm.render();

        return false;

    }

    //!current.isNewRecord() && current.active == true && current.correlation_id.toString().indexOf('Lenovo') == -1 && new x_telu6_th_lenovo.THLenovoUtils().isUserInAllowedGroups()

}

Workspace script:

function onClick(g_form) {

    1. Get values from the Workspace form

    var workNotes = g_form.getValue("work_notes");

    var caller = g_form.getValue("caller_id");

    // 2. Define your UI Page name

    var uiPageName = "x_telu6_th_lenovo_modal_popup_for_work_notes";

    // 3. Open the Modal in Workspace

    // Note: We pass parameters via the URL query string for Workspace frames

    g_modal.showFrame({

        title: "Incident Details",

        url: uiPageName + ".do?sysparm_caller_id=" + caller + "&sysparm_work_notes=" + encodeURIComponent(workNotes),

        size: 'lg',

        height: 500

    });

    var caller = g_form.getValue("caller_id");

    var workNotes = g_form.getValue("work_notes");

    var uiPage = "x_telu6_th_lenovo_modal_popup_for_work_notes";

    // Pass sysparm_workspace=true so the UI Page knows its environment

    var url = uiPage + ".do?sysparm_workspace=true&sysparm_caller_id=" + caller + "&sysparm_work_notes=" + encodeURIComponent(workNotes);

    g_modal.showFrame({

        title: "Incident Details",

        url: url,

        size: 'lg',

        height: 500

    });

}

Regards,

Dusmanta

[Ankur Bawiskar · Accepted solution]

@dusmantanayak 

Ensure "Format For Configurable Workspace" checkbox is True

Remove line 3

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi  dusmantanayak

Please ensure in your UI button configuration  "Format for Configurable Workspace" is checked. Then try.

[Ankur Bawiskar · Accepted solution]

@dusmantanayak 

Ensure "Format For Configurable Workspace" checkbox is True

Remove line 3

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏