Unable to delete from list view..

[pardhiv]

Users with required role to delete records are unable to delete them from list view. [they checked a record and delete button is greyed out]

whereas , they can delete it from form view.

[Tony Chatfield1]

Hi, unfortunately your post contains no clear details.
Are the users unable to delete as the UI Activity 'delete' is not available to them from the list view after flagging\selecting rows? Or can they see the UI action but it is greyed out, or can they 'delete' the record but the delete fails or aborts?
Perhaps you could update this thread with some clear and specific details.

[Tony Chatfield1]

I would start by enabling security debug, reproducing the issue and then checking the debug logs to see if there is an ACL allowing delete for the role.

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/contextual-security/concept/c_AccessControlRulesDebug.html

You will need a table level delete rule, IE 'table.--none--' not 'table.*'

[Ankur Bawiskar]

@pardhiv 

Please provide more information to help us debugging the issue.

Please remember that members that are helping you are not having access to your instance and they can only interpret based on what text you gave. It would be nice if you share some screenshots etc for better debugging instead of looking at text!!

Regards
Ankur

[Aman Kumar S]

Can you give more info, which table it is?

Details of role and ACL?