Unable to Edit Category[incident] in task table

subashds6515 · ‎11-04-2024

Hi,

I am unable to edit the Category[incident] field in the task table. Would anyone be able to help me identify the problem?

Thanks,

Subash

Dr Atul G- LNG · ‎11-04-2024

Hi @subashds6515

Please check is any Oncell edit client script written on this filed or any ACL?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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subashds6515 · ‎11-04-2024

Hi @Dr Atul G- LNG,

There will be no on-cell editing or access control (ACL) for these two fields.

Thanks,

Subash

Dr Atul G- LNG · ‎11-04-2024

do u have list_update role?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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subashds6515 · ‎11-04-2024

Even though I have an admin role, it is still necessary.