Unable to fetch target record on task sla table

[RajwardhanB]

Hi Community,

Kindly help me regarding this

thanks ,
Rajesh

[Dr Atul - LNG]

Hi @RajwardhanB 

It looks like the target is not set in the SLA definition, which is why the wrong value is showing on the bar/clock. Please open the SLA definition and set the appropriate target.

[Shruti]

HI,

Check the associated SLA definition. If target field on SLA definition is empty, target field on SLA will also be empty

[Ankur Bawiskar]

@RajwardhanB 

is it empty in record as well?

Did you check with admin or non-admin?

Check if SLA Definition has Target field populated or not.

If my response helped please mark it correct and close the thread so that it benefits future readers.