Unable to fetch target record on task sla table

RajwardhanB
Tera Contributor

‎07-25-2025 04:49 AM

Hi Community,

RajwardhanB_1-1753444132485.png

Kindly help me regarding this

thanks ,
Rajesh

 

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RajwardhanB
Tera Contributor
In response to RajwardhanB

‎07-25-2025 05:00 AM

 
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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to RajwardhanB

‎07-25-2025 05:10 AM

Hi @RajwardhanB 

 

It looks like the target is not set in the SLA definition, which is why the wrong value is showing on the bar/clock. Please open the SLA definition and set the appropriate target.

 

DrAtulGLNG_0-1753445368067.png

 

DrAtulGLNG_1-1753445417554.png

 

 

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Shruti
Mega Sage
Mega Sage
In response to RajwardhanB

‎07-25-2025 05:12 AM

HI,

Check the associated SLA definition. If target field on SLA definition is empty, target field on SLA will also be empty

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Ankur Bawiskar
Tera Patron
Tera Patron

‎07-25-2025 05:24 AM

@RajwardhanB 

is it empty in record as well?

Did you check with admin or non-admin?

Check if SLA Definition has Target field populated or not.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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