Unable to get DOT beside Incident Number field depend on the SLA Calculation

[shaik25]

Hi all,

I have a requirement on Incident list view, When ever the Resolution SLA got breached the red color DOT needs to appear beside the number field from list view. I have tried below  steps but not working as expected.

1 Script include.

function DotColorerSLA() {

    var per = '';

    var gr = new GlideRecord('task_sla');

    gr.addQuery('task', current.sys_id);

gr.addEncodedQuery('target=resolution');

    gr.query();

   // gs.addInfoMessage("this is after query");

    if (gr.next())

    {

        gs.addInfoMessage("this is  after next");

        per = gr.business_percentage;

      //  gs.addInfoMessage("per-->" + per);

        return per;

    }

}

2. Configured in Number field with style module.

[Tushar]

Hi there,

your code is not checking if the SLA is breached or not.

Try the following -

function DotColorerSLA() {
    var gr = new GlideRecord('task_sla');
    gr.addQuery('task', current.sys_id);
    gr.addEncodedQuery('target=resolution');
    gr.query();
    
    if (gr.next()) {
        var percentage = gr.business_percentage;
        if (percentage < 100) {
            gs.addInfoMessage("The SLA is breached!"); // You can display a message or add additional logic here.
            return 'red'; // Return 'red' to apply the red color dot.
        } else {
            return ''; // Return an empty string if the SLA is not breached.
        }
    }
}

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Regards,
Tushar

[shaik25]

Hi Tushar,

Thank you for your quick response,

I have updated code in script include with your code, but  the number field is not showing red dot after breach of SLA.it should  visible same as below priority has.