Unable to Glide the sys id of current incident record

[VIKAS MISHRA]

As per the below script we want to glide the current incident in query to perform certain action on it. 

Howvever we have tried the querey gr.addQuery('sys_id', current.sys_id) and tried "('sys_id', ccurrent.getUniqueValue())

But it did not work. 

Please suggest.

getCIList2: function() {
//		gs.log('running test ');
		var myDateTime = new GlideDateTime();
		myDateTime.setValue('2023-08-01 00:00:00');

		var user_id = this.getParameter('sysparm_role');
		gs.log('running test 2');
			var gr = new GlideRecord('incident');
			gr.addQuery('sys_id', current.getUniqueValue());
			gs.log('running inc '+ current.getUniqueValue());
			gr.query();
			if(gr.next()){
			gs.log('running gr.next() ');
			var createdDateTime = new GlideDateTime(gr.sys_created_on);
			gs.log('running '+ createdDateTime);
			if(createdDateTime.before(myDateTime))
				return 'false';
			else {
		var ci = new GlideRecord('cmdb_ci_pc_hardware');
		ci.addQuery('assigned_to', user_id);
		gs.log('running user '+ user_id);		
		ci.query();
		if(ci.next()){
				if (ci.getRowCount() == 1) {
                //gs.log('JT: Row count is ' + ci.getRowCount());
                return ci.getValue('sys_id');
            }
            return "List";
        }
        return "";
		}
		}
	},

[Joe S1]

This is a Script Include, correct?

If so, there is no access to "current" from a SI, you'll need to either pass the incident sys_id into the SI as a parameter from whichever record you're calling it from. Like you're doing here with the user_id:

var user_id = this.getParameter('sysparm_role');

Or, you're going to need to do a gliderecord query against the Incident table and look up the sys_id.

Thanks,

Joe S.

[Ankur Bawiskar]

@VIKAS MISHRA 

Please answer few question

1) how and from where are you calling this script include

[VIKAS MISHRA]

We are calling this script include from client script below is the script.

function onChange(control, oldValue, newValue, isLoading) {
    //if (isLoading) {
    //    return;
    //}

    var created = g_form.getValue('sys_created_on');
    if(created ) {

    }
    if (newValue == '') {
        g_form.setVisible('cmdb_ci', true);
        g_form.clearValue('cmdb_ci');

 

 

        return;
    }
    var caller = g_form.getValue('caller_id');
    var ga = new GlideAjax('Inc_ci');

 

    ga.addParam('sysparm_name', "getCIList");
    ga.addParam('sysparm_role', caller);
    ga.getXMLAnswer(function(answer) {
        //g_form.addInfoMessage('Answer '+answer);
        if (answer != '' && answer != 'List') { // Ci available - only 1
            g_form.setDisplay('cmdb_ci', true);
            g_form.setValue('cmdb_ci', answer);

 

 

        } else if (answer == 'List') { // Ci available - multiple
           g_form.clearValue('cmdb_ci');
            g_form.setVisible('cmdb_ci', true);

 

        } else if (answer == '') { // Ci avaialble - No

 

            g_form.clearValue('cmdb_ci');

 

        }

 

    });

 

}
//Type appropriate comment here, and begin script below

[Ankur Bawiskar]

@VIKAS MISHRA 

you are sending caller_id but you are querying with incident sysId