Unable to impersonate user

[paradise624]

Hi-For some odd reason I am unable to impersonate a user, when I click impersonate the user doesn't show in the search results. What could be the issue, the user is active and not locked. I can impersonate other users, I'm only having issues with this user. 

[Muhammad Khan]

Check for once in that user record whether Web service access only check box is true?

Or

Is that user an admin and you are non-admin

Also refer to below KB Article.

Impersonation not working for certain users 

[Sagar Pagar]

Hi,

Take a look at supportive kb -

Why Impersonation does not work for specific user? 

Unable to select certain users to impersonate and error message "The user you selected could not be ... 

Non-admin users with the "impersonator" role cannot impersonate any user if there are orphaned 'sys_... 

Unable to impersonate a user in mobile app if the User ID contains '\' 

Thanks,

Sagar Pagar

[kmnaveen222]

On the user record, you must ensure that the Active checkbox is set to true and the Locked Out checkbox to false.

[kmnaveen222]

On the user record, you must ensure that the Active checkbox is set to true and the Locked Out checkbox to false.