Unable to load List page in Custom Workspace

Bird1
Mega Sage

Hello, 

I tried to create custom workspace by follow the instruction from this link: https://www.servicenow.com/community/next-experience-blog/workspace-essentials-create-a-custom-confi...

 

The list page has been created but found the issue as below.

 

When I use "admin" role user, the list page can be displayed properly.

 

Bird1_0-1750323952854.png

 

When I switched to other user (itil + custom role), it shows Can't display this list. Exception encountered processing path: /GlideNowListLayoutComposite_Query/getNowListLayoutComposite - A valid table name must be provided.

 

Bird1_2-1750324276173.png

 

 

Troubleshoot step

 

  1. I tried to use the same user, the list page of Service Operations Workspace can display without any issue.
  2. I go to Legacy view, all the Table in this workspace list page can be displayed in the legacy list view.
  3. I observed from the above picture, when I use normal user (itil + custom role), the URL not auto apply the parameter list id (but the admin user, the parameter list id auto applied).
  4. I tried to manually copy and paste the full URL with list id, it shows "Unable to load Check that you have the correct URL and try again.as below.

Bird1_3-1750324466148.png

 

 

1 ACCEPTED SOLUTION

Bird1
Mega Sage

Finally, can fix by myself by adding List Applicabilities record.

 

Bird1_0-1750341848826.png

 

View solution in original post

1 REPLY 1

Bird1
Mega Sage

Finally, can fix by myself by adding List Applicabilities record.

 

Bird1_0-1750341848826.png