Unable to load ServiceNow Instances (Prod,QA,Dev)

[SaiVasanth]

Hello Everyone,

All of a sudden I'm unable to load all the 3 ServiceNow Instances. Is there anyone who is facing the same issue?

Thanks & regards,

Vasanth.

[Steven Parker]

UPDATE FROM SUPPORT:

Summary:

ServiceNow has detected a potential Internet Service Provider (ISP) issue in your region that may be impacting connectivity to your instance. Some users may be experiencing packet loss, performance degradation and intermittent availability when accessing your ServiceNow instance. 

Actions taken:

ServiceNow is currently determining the feasibility of diverting traffic away from the affected ISP and will take corrective action if this option is available. In parallel, we are investigating whether a ServiceNow Advanced High Availability (AHA) transfer of your production instance to the alternate data center is available and likely to restore service. At this time, an estimated time of resolution is not yet known. We will update this case with additional details as information becomes available. We apologize for this inconvenience; your satisfaction is our top priority.

[Joel O]

@Steven Parker by chance was that from Support via a ticket you submitted? or through a portal?

Just curious as I only received a general response to the case I submitted relating to this issue. 

Thank you. 

UPDATE:   Ignore my message, I just received the similar response from Support. 

[Steven Parker]

We appear to be up and stable now.  MID Servers looking normal as well.  No update yet as to what they did to resolve it.

[geoffluk]

We just received the following update to our open Case:

Case Action Summary

Est. Impact Start Time: 7:33 PM UTC, 2024-08-26

Est. Impact End Time:

Summary:

ServiceNow has detected a potential Internet Service Provider (ISP) issue in your region that may be impacting connectivity to your instance. Some users may be experiencing packet loss, performance degradation and intermittent availability when accessing your ServiceNow instance. 

Actions taken:

ServiceNow Subject matter experts have seen an influx of network traffic that may have degraded access or performance to your instance. We have divereted traffic in attempts to mitgatate impact. At this time we do not believe AHA would provide desired relief however we continue to troubleshoot the situation.  At this time, an estimated time of resolution is not yet known. We will update this case with additional details as information becomes available. We apologize for this inconvenience; your satisfaction is our top priority.

Most Probable Cause:

The most probable cause appears to be an issue relating to an ISP in your region. Our investigation is ongoing. 

Next steps:

ServiceNow is continuing to investigate the source of this event, as well as the feasibility of diverting traffic away from the affected ISP. In parallel, we are reviewing whether an AHA transfer of your production instance is a viable path to relief. Our next Case Action Summary will be provided in approximately 30 minutes. 

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[Joel O]

 We went down again after 10 minutes but only lasting about 2 minutes....so possibly some fixes are being put into play which is fluctuating the services.