Unable to log into Instance

michael_e_h · Wednesday

I am unable to log into my instance: https://dev295267.service-now.com/

Receiving error: Only interactive users are allowed to access UI
I tried resetting my password and continue to receive the same error. It was working before then stopped.

AndersBGS · Wednesday

Hi @michael_e_h ,

Login through Home | ServiceNow Developers and press start building or reset your password.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Community Alums · Wednesday

Hi @michael_e_h
Personal developer instance, direct support isn’t available for these issues. What you can try is:

Go to https://developer.servicenow.com/dev.do and open your profile
From there, locate your PDI and reset the password, then try logging in again

If the problem continues and you don’t have any important data saved on this instance, it’s easier to release it and request a fresh PDI.

Hope this helps!

If my response helped, please mark it as the accepted solution so others can benefit as well.