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06-05-2023 04:00 AM
Hi,
Greetings. Hope you are well! I released a Tokyo PDI which is available to me and now i am trying to request a fresh instance with Utah or Tokyo, I get the following message after requesting the instance: "We were unable to assign an instance to you. Please retry now or contact us". And nothing happens when I click on "Retry now".
This is happening for a while now and I don't know what to do. Any thoughts?
Regards,
Bharat
Solved! Go to Solution.
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06-05-2023 05:49 AM
Thank you, I was able to request a new Tokyo release but not able to get a Utah release. I will email them in case if i don't get to upgrade the instance after a retry.
Regards,
Bharat
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06-05-2023 05:46 AM
hello @Komarina516 not sure but try mailing nowlearning@servicenow.com which should help you out.
please mark my answer correct if it helps you
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06-05-2023 05:49 AM
Thank you, I was able to request a new Tokyo release but not able to get a Utah release. I will email them in case if i don't get to upgrade the instance after a retry.
Regards,
Bharat
