Unable to request a PDI

[Komarina516]

Hi,

  Greetings. Hope you are well! I released a Tokyo PDI which is available to me and now i am trying to request a fresh instance with Utah or Tokyo, I get the following message after requesting the instance: "We were unable to assign an instance to you. Please retry now or contact us". And nothing happens when I click on "Retry now".

This is happening for a while now and I don't know what to do. Any thoughts?

Regards,

Bharat

[Sid_Takali]

hello @Komarina516  not sure but try mailing nowlearning@servicenow.com which should help you out.

please mark my answer correct if it helps you

[Komarina516 · Accepted solution]

Thank you, I was able to request a new Tokyo release but not able to get a Utah release. I will email them in case if i don't get to upgrade the instance after a retry.

Regards,

Bharat